NTT Communications Wins " Best Customer Care 2005 "

2005/10/19

Dear CEO of overseas subsidiary and related members:

Thank you very much for your contribution to global service business.

I am pleased to inform you that NTT Communications has won the prize of “Best Customer Care” at the “World Communication Awards 2005” held in London on October 3, 2005. We greatly appreciate your continuous effort and contribution to improve the quality of global services.

The seventh annual “World Communication Award” hosted by Terrapinn is held to award and recognize the most outstanding global carriers and venders around the world. This year, more than 50 major telecom carriers and venders, including AT&T and BT competed in winning awards in 12 categories.

“Best Customer Care” is the award to rate the capability to support customers. NTT Com became the first Asian carrier to win the coveted award to top other shortlisted companies including BT Global, BT Infonet, Equant and VANCO.

Judges said "Positive feedback from so many customers is an indication of peerless customer support." In addition, "Dependence on partner relationships with other suppliers doesn't usually raise warm feelings, but NTT Com has managed that aspect of its customer care astutely"

“Best Customer Care” together with “Best Global Carrier” from WCA2004, is evidence of high marks and praise from our clients. As the end of the year is approaching, I would like to ask once again for your continuing efforts and support to accelerate global sales.

Yours sincerely,

Kimio Tamura

Vice President

Corporate Sales Group

Global Services Business Division